Privacy Policy

1. Information We Collect

We collect information you provide directly (name, email, company), information generated through use of our service (call recordings, transcripts, interaction logs), and technical information (IP addresses, browser type, usage analytics).

2. How We Use Your Information

We use collected information to provide and improve our services, process payments, send service notifications, comply with legal obligations, and prevent fraud and abuse.

3. Data Storage & Security

Your data is stored on servers located in Malaysia and Singapore. We use industry-standard encryption (TLS 1.3 in transit, AES-256 at rest). We conduct regular security audits and maintain strict access controls.

4. PDPA Compliance

SpeakToMyAI complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia. You have the right to access, correct, and request deletion of your personal data. Contact us at [email protected] to exercise these rights.

5. Data Sharing

We do not sell your personal data. We share data only with service providers necessary to operate our platform (payment processors, cloud infrastructure) under strict data processing agreements.

6. Cookies

We use essential cookies for authentication and session management, and optional analytics cookies to improve our service. You can opt out of analytics cookies via our cookie banner.

7. Retention

Call recordings and transcripts are retained for 90 days by default. Account data is retained for the duration of your account and 30 days after deletion. You may request earlier deletion.

8. Contact

For privacy-related inquiries, contact our Data Protection Officer at [email protected] or write to us at our Kuala Lumpur office.